Refund Policy
Last updated: October 8, 2026
Note: this refund policy is written in plain language for a small subscription service. It is general information, not legal advice for any specific country; an independent legal review is recommended.
How refunds work
We want choosing 4K Streaming to feel safe. This page explains when a refund applies to the Free 24-Hour Trial and to our plans (1 Month, 3 Months, 6 Months, 12 Months).
Trial
No payment is taken for the Free 24-Hour Trial. If our system prevented you from using it, tell us and we will sort it out.
Subscriptions
Faults on our end, such as missing or broken activation details, are fixed or refunded if you contact us within 7 days of buying.
For picture-quality concerns, we first help you check your connection, device, and settings, then review refund requests individually.
Not covered
- Change of mind after using a large part of the plan
- Problems caused only by your own internet connection or device
- Accounts suspended for breaking the Terms of Use, such as sharing a login
How to ask
Contact us via the contact page with your order details and what went wrong.
When you get your money back
Once approved, the refund is sent to your original payment method, usually within several business days.
Related information
See the pricing page and Terms of Use. The date above shows when this policy last changed.